[ Federal Express Guide ] [ Sterling Courier Guide ]

Federal Express

Telephone No. to call for a pickup request : 1-800-238-5355

In some areas, FedEx must be informed of pickup requests before 2pm due to their time restrictions.

They should also be told that the package must be picked up by 4 pm in order to avoid delays on their part.

Filling in the FedEx airbill form

Section 1 : Fill in the date, your name or laboratory name, your institution's account number if not pre-printed, your institution's address, a contact name and number here (on all 4 sheets).

Section 2 : Leave blank.

Section 3 : Fill in the individual recipient's name or the receiving laboratory's name, telephone number and address in the appropriate spaces. Fill in "Childrens Hospital Los Angeles" in the space titled "Company".

Section 4a : Place a check mark in the box for "FedEx Priority Overnight (Next business morning)" delivery.

Section 5 : Place a check mark in the box for "Other Pkg."

Section 7 : Place a check mark in the appropriate "Bill to" box. Under "Total Packages" write "1" and under "Total Weight" write the weight of the package.

Leave everything else blank.

Sterling Courier Systems

Telephone No. to arrange for pickup request : 1-888-633-6666

Sterling requests all shipping details over the phone when a pickup is ordered, so have all the following details ready to tell the operator :

• contact name, telephone number and pickup address at your institution

• package ID number ( this is entered into the Sterling Courier database, so any arbitrary identification method can be used - you can use whatever system your institution uses)

• contact name, telephone number and address at receiving institution (Childrens Hospital Los Angeles)

• type of package (eg. liquid nitrogen dry shipper)

• contents of package (eg. human bone marrow or PBSCs)

• weight of shipper

• preferred time of delivery (eg. by 10 am the next day)

Filling in the Sterling Courier airbill form

Date : Fill in the date on which you are shipping out the sample.

Pickup Agent and S.C.S. Job Number : Leave blank for the pickup agent to fill in when he arrives.

From : Fill in your name.

Company, etc : Fill in the name and address of your institution.

No. of pieces : 1

Weight : Fill in the weight of your package.

Declared Value : leave blank.

Notes/Reference Numbers/Descriptions : Leave blank, or write your own notes here.

Shipper's Signature : You will need to sign here.

Recipient : Fill in the receiving institution's address, contact name and number here (on all 4 sheets). (eg. for the Hematopoietic Stem Cell Processing Laboratory CHLA, or the Neuroblastoma Reference Laboratory CHLA, etc)

Leave all else blank.